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Kinetic Hosting ToS

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Kinetic Hosting Terms of Service

Please read all of these before you rent a server from us
Kinetic Softworks Limited "Kinetic Hosting" agrees to furnish services to the customer, subject to the following terms. Kinetic Softworks Limited, the company hereafter is referred to as "Kinetic Hosting", "Us", "We" and the client as "Customer", "Client" and You". All terms listed in this contract are subject to change any time at the discretion of Kinetic Hosting. The customer understands that changes to our terms are in no way grounds for early contract termination or non-payment.

Refunds

Our servers are eligible for a refund within 7 days of the creation of the server on our database, this point is marked from when your payment is processed. A refund cannot be requested without a probable case; In addition, one time payments and setup fees are non-refundable. Any attempt to charge back or dispute a payment will result in your services being terminated and account permanently closed.

Liability

Kinetic Hosting, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. Kinetic Hosting shall not be held liable for any disruption dealy or disconnection of services. Kinetic Hosting is also not liable for any errors that may cause data loss or disruptions in service caused by 3rd parties.

Support

Any support requests should be down via our ticket system on the client panel. Any other form of contact other than the ticking system is not guaranteed that support will be offered.

Legal Contact

Kinetic Hosting retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring the involvement of law-enforcement agencies.

Termination

Additionally we reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed.
Limits If your server is using any system to bypass limits put on your servers such as RAM amount or CPU percent, your server is subject to termination without refund.
Illegal Activity Any service by Kinetic Hosting may not be used for illegal purposes or support of illegal activities. Kinetic Hosting reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.
Treats and Harassment Any harassment or threats to others or our staff team will result in your service subject to termination without refund.  This could be via our support ticket system, email, upload, posting or other. What is classed as threats or harassment is down the full discretion of Kinetic Hosting.
Fraudulent Activity Use of Kinetic Hosting service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as “pyramid schemes” and “chain letters.” Fraud involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it. Fraud is strictly prohibited and offences will be investigated.

Maintenance

Kinetic Hosting reserves the right to disrupt services for any length of time for maintenance work to our servers, website or database. You understand that maintenance works are in no way ground for early termination of your contract or non-payment.

Bandwidth

Our servers offer unlimited bandwidth and no upload cap, we reserve the right to limit your upload speed and bandwidth should this be abused.

Tech Support

We offer support for all of our servers, however, will not offer assistance if you're using your own custom jar, add-ons, mod, ETC  or a server file that is not listed as supported. Our support team and Kinetic Hosting reserve the right to deny support to any customer for any reason.

Network Disruptions and Unfriendly Activity

Use of the Kinetic Hosting service for any activity which affects the ability of other people or systems to use Kinetic Hosting Services or the Internet. This includes "Denial of Service" (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. Kinetic Hosting will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.

Unauthorized Access

Use of the Kinetic Hosting service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Kinetic Hosting or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Kinetic Hosting account is subject to immediate termination and further investigation.

Promotions 

Kinetic Hosting cannot guarantee that all promotion codes will work all of the time.

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